The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 11, 2011
Filed:
Aug. 05, 2005
Baiju D. Mandalia, Boca Raton, FL (US);
Joseph G. Rusnak, Durham, NC (US);
Robert J. Sundstrom, Cary, NC (US);
Baiju D. Mandalia, Boca Raton, FL (US);
Joseph G. Rusnak, Durham, NC (US);
Robert J. Sundstrom, Cary, NC (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method of automatically organizing a meeting can include selecting a customer profile associated with a customer, identifying a representative according to the customer profile, and determining an availability for the representative based upon context information for the representative. The method further can include scheduling a meeting between the customer and the representative based upon the availability of the representative, and storing the meeting. A measure of availability for the representative can be determined according to the context information and a rating for the customer can be determined. A determination that the representative is not available can be overridden according to the measure of availability for the representative and the rating for the customer.