The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 04, 2011
Filed:
Aug. 25, 2004
Yael Ravin, Mount Kisco, NY (US);
James J. Sharpe, Morton, IL (US);
Edith H. Stern, Yorktown Heights, NY (US);
Yael Ravin, Mount Kisco, NY (US);
James J. Sharpe, Morton, IL (US);
Edith H. Stern, Yorktown Heights, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A knowledge management system allocating expert resources, method of allocating expert resources and program product therefor. Information requests are provided over networked devices, e.g., over voice and data networks. Data on experts may be stored in an expert database and data on requesters stored in a requestor database. A pairing unit identifies an appropriate expert matched to each request and requestor. The pairing unit includes a request/requestor characterization unit collecting request/requestor attributes, a matching unit matching request/requestor attributes with an expert, and a routing unit routing each incoming request to a selected matching expert.