The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 04, 2011
Filed:
Dec. 06, 2004
Benjamin Anthony Knott, Round Rock, TX (US);
Robert R. Bushey, Cedar Park, TX (US);
Sarah Korth, Chicago, IL (US);
Benjamin Anthony Knott, Round Rock, TX (US);
Robert R. Bushey, Cedar Park, TX (US);
Sarah Korth, Chicago, IL (US);
AT&T Intellectual Property I, L.P., Reno, NV (US);
Abstract
A method and system of routing calls. In a particular embodiment, the method includes prompting a caller of a call for caller information with a first system. The first system has a first interface characteristic. The method further includes selecting a destination for the call based on the caller information. The destination has a second interface characteristic. The method also includes identifying a call interface characteristic change based on a difference between the first characteristic and the second characteristic, and advising the caller of the call interface characteristic change prior to routing the call.