The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 21, 2010
Filed:
Jun. 26, 2008
Randall L. Hughes, Centennial, CO (US);
Mark Matson, Hillsboro, OR (US);
Robert Madden, Mableton, GA (US);
Michael Goldberg, Centennial, CO (US);
Randall L. Hughes, Centennial, CO (US);
Mark Matson, Hillsboro, OR (US);
Robert Madden, Mableton, GA (US);
Michael Goldberg, Centennial, CO (US);
Sybase, Inc., Dublin, CA (US);
Abstract
Methods, systems, and computer program products for dynamically monitoring, processing, and managing alerts are described herein. In an embodiment, the method operates by receiving messages that are either alerts or responses to existing alerts. The messages are parsed to determine if whether they are alerts or responses to alerts. Actions including updating alert states and storing alert data are executed, and then the method sends notifications regarding the alert messages and responses to a collaboration list of registered subscribers that dynamically expands over time based upon alert escalations. The method then determines whether additional messages have been received; and performs actions associated with these additional messages until there are no remaining alerts or alert responses to process. The method stores updated alert and response data in a repository so that the alerts and responses can be monitored and managed.