The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 30, 2010
Filed:
Apr. 12, 2007
Michael L. Asher, Green Groove Springs, FL (US);
Hossein Eslambolchi, Los Altos Hills, CA (US);
Charles C. Giddens, Conyers, GA (US);
Christopher Rollin Giles, Auburn, AL (US);
Harold Jeffrey Stewart, Alpharetta, GA (US);
Michael L. Asher, Green Groove Springs, FL (US);
Hossein Eslambolchi, Los Altos Hills, CA (US);
Charles C. Giddens, Conyers, GA (US);
Christopher Rollin Giles, Auburn, AL (US);
Harold Jeffrey Stewart, Alpharetta, GA (US);
AT&T Intellectual II, L.P., Reno, NV (US);
Abstract
In accordance with the teachings of the present invention, a method and apparatus is presented for alerting an operator of a network problem using a variety of contact devices. A server receives notification of a network problem. The server accesses presence information detailing the current location of an operator. The server then uses push technology to transmit alert information to the operator. As such, the alert information may be communicated directly to a client machine used by the operator. In the case where the operator is communicating through a contact device, which communicates with an interactive system, the alert information is forwarded to the interactive system, which communicates with the contact device.