The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 30, 2010
Filed:
Oct. 28, 2002
Tam M. Cao, Trophy Club, TX (US);
Rodney L. Fleming, Bedford, TX (US);
Romelia H. Flores, Keller, TX (US);
Mathews Thomas, Flower Mound, TX (US);
Tam M. Cao, Trophy Club, TX (US);
Rodney L. Fleming, Bedford, TX (US);
Romelia H. Flores, Keller, TX (US);
Mathews Thomas, Flower Mound, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for implementing a customer relationship management system can include establishing a plurality of customer contact channels within a customer relationship management services system. A software component can be associated with each of customer contact channels. A shared software agent can be accessed by software components through a publicly accessible network. The shared software agent performs at least one data management task and displays at least one visual element within a graphical user interface of an accessing software component.