The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 16, 2010
Filed:
Feb. 07, 2006
Jonathan E. Schaff, San Leandro, CA (US);
Dominick Mangiardi, Fremont, CA (US);
Cory Yang, Fremont, CA (US);
Brian Patrick Hulett, Overland Park, KS (US);
James D. Kirby, San Mateo, CA (US);
Jonathan E. Schaff, San Leandro, CA (US);
Dominick Mangiardi, Fremont, CA (US);
Cory Yang, Fremont, CA (US);
Brian Patrick Hulett, Overland Park, KS (US);
James D. Kirby, San Mateo, CA (US);
Sprint Communications Company L.P., Overland Park, KS (US);
Abstract
A method of distributing incoming calls is provided. The incoming calls are distributed among a plurality of call destinations, wherein each call destination includes inbound links for receiving the calls. To accomplish the distribution, first information is accumulated regarding prior usage of the inbound links of each call destination by call controllers. The call controllers are configured to route the incoming calls to the call destinations. Based on the first information, second information including a number of the inbound links of each call destination that are allocated to each of the call controllers is generated. The incoming calls are routed to the call destinations by the call controllers based on the second information.