The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 16, 2010
Filed:
Mar. 23, 2007
Christopher J. Bierbaum, Overland Park, KS (US);
Robin D. Katzer, Olathe, KS (US);
Todd N. Koellner, Overland Park, KS (US);
Kevin Zhu, Overland Park, KS (US);
Christopher J. Bierbaum, Overland Park, KS (US);
Robin D. Katzer, Olathe, KS (US);
Todd N. Koellner, Overland Park, KS (US);
Kevin Zhu, Overland Park, KS (US);
Sprint Communication Company L.P., Overland Park, KS (US);
Abstract
A system is provided for customer care intelligent routing. The system includes a mobile device and a server. The mobile device includes a transaction component and an error manager. The error manager determines that an error occurred during a point-of-sale transaction involving the transaction component and promotes the transmitting of transaction data to the server. The server determines a provider related to the error, and promotes the routing of the transaction data to the related provider.