The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 09, 2010
Filed:
Jun. 06, 2001
Ronald A. Linyard, San Diego, CA (US);
Arlyn Asch, San Diego, CA (US);
Jonas Salling, San Diego, CA (US);
Brian C. Sparks, Santee, CA (US);
Arie Trouw, Encinitas, CA (US);
Mark Wineman, San Diego, CA (US);
Ronald A. Linyard, San Diego, CA (US);
Arlyn Asch, San Diego, CA (US);
Jonas Salling, San Diego, CA (US);
Brian C. Sparks, Santee, CA (US);
Arie Trouw, Encinitas, CA (US);
Mark Wineman, San Diego, CA (US);
Adobe Systems Incorporated, San Jose, CA (US);
Abstract
A system and method for incorporating software modules into a website or other information source that is searchable and updateable, which helps to create a dynamic user assistance environment. The system searches based on context/category sensitive natural language requests. This dynamic environment becomes 'smarter' over time and will track questions and answers by a number of methods to assure the answers are up to date and that there is a high confidence match for the user's inquiry. The entire collection of data resides in a centralized location where the information can be leveraged to answer a user's question and aid in the creation of question/answer pairs for later use. Additionally, the assistance system supports a method for incorporating new informational content and answers to unanswered questions, for example by authorized support persons, that are categorized and stored in the existing system for later reference and use.