The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 02, 2010
Filed:
Jun. 22, 2006
Carl E. Rogers, Lenexa, KS (US);
Joseph Brent Donelan, Olathe, KS (US);
Lori L. Brown, Kansas City, MO (US);
Warren B. Cope, Olathe, KS (US);
Xinjia MA, Overland Park, KS (US);
Steven R. Marah, Olathe, KS (US);
Jeffrey A. Bell, Olathe, KS (US);
Carl E. Rogers, Lenexa, KS (US);
Joseph Brent Donelan, Olathe, KS (US);
Lori L. Brown, Kansas City, MO (US);
Warren B. Cope, Olathe, KS (US);
Xinjia Ma, Overland Park, KS (US);
Steven R. Marah, Olathe, KS (US);
Jeffrey A. Bell, Olathe, KS (US);
Sprint Communications Company L.P., Overland Park, KS (US);
Abstract
A telecommunication network comprises a switching system configured to route a call to a service platform, the service platform configured to transfer a prompt message over the call, collect caller-entered information from a caller over the call in response to the prompt message, and transfer the caller-entered information to a call processing system in the telecommunication network, the call processing system configured to transfer the caller-entered information to a destination processor at a call center, process a destination routing code from the destination processor to determine a destination routing instruction, and transfer the destination routing instruction to the switching system, and the switching system further configured to route the call to a destination in response to the destination routing instruction.