The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 02, 2010
Filed:
Nov. 16, 2007
Moshiur Rahman, Marlboro, NJ (US);
Moshiur Rahman, Marlboro, NJ (US);
AT&T Corp., New York, NY (US);
Abstract
A method for use in an IMS VoIP Network provides for remote troubleshooting of a CPE problem. After receiving a customer complaint, customer care begins the troubleshooting process, collecting and compiling information to send to the test platform. The test platform constructs a SIP test call request instruction and sends it to the CPE. The process is repeated for a number of test calls. If there is no response from any of the test calls, it is concluded that the CPE is in trouble. The results are reported to Customer Care Center, which can use those results to take action to resolve the problem. In another embodiment, after failure of all of the test calls, another SIP instruction is sent to run diagnostics on the CPE. The diagnostic results are reported to Customer Care Center, which can take action based on those results to resolve the problem.