The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 19, 2010
Filed:
Nov. 18, 2005
David C. Lee, Sunnyvale, CA (US);
Johnny H. Lee, San Gabriel, CA (US);
Fadi R. Jabbour, Sunnyvale, CA (US);
Bradley R Degrazia, Seattle, WA (US);
David C. Lee, Sunnyvale, CA (US);
Johnny H. Lee, San Gabriel, CA (US);
Fadi R. Jabbour, Sunnyvale, CA (US);
Bradley R DeGrazia, Seattle, WA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
A method for providing communication with an automated voice system includes establishing a first communication session between a caller and the automated voice system. The first communication session includes a call thread. The method also includes receiving a signal indicative of a call event. In response to receiving the signal indicative of the call event, a state of the call thread is saved. The method also includes establishing a second communication session between the caller and the automated voice system at a state of the call thread associated with the saved state of the call thread.