The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 12, 2010
Filed:
Jun. 03, 2003
Applicant:
Ramine Eskandari, Heidelberg, DE;
Inventor:
Ramine Eskandari, Heidelberg, DE;
Assignee:
SAP AG, Walldorf, DE;
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 17/30 (2006.01);
U.S. Cl.
CPC ...
Abstract
Techniques are provided for managing customer loss. Customers are first grouped using a predetermined category definition and then customers in one group are segmented based on common customer characteristics. The techniques may be used to categorize customers based on a likelihood of being lost and segmenting customers with a high likelihood of being lost into smaller, more homogenous groups of customers based on shared customer characteristics.