The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 12, 2010
Filed:
Jun. 03, 2003
Ramine Eskandari, Heidelberg, DE;
Ramine Eskandari, Heidelberg, DE;
SAP AG, Walldorf, DE;
Abstract
A graphical user interface is provided for using a computer to manage customer loss. The graphical user interface includes an overview window and a customer profile window. The overview window is for customer churn information that is associated with a period of time. Customer churn information may include information related to customer churn rates, lost profits, likelihood-to-churn rates, and likelihood-to-churn rates for important customers. The customer profile window is for customer information associated with each of several groups of customers for which customer churn information is displayed in the overview window. Customer information may include information related to customer demographics, such as characteristics of customers who are likely to churn, are loyal or are valuable, or the geographic distribution of customers or a subset of customers.