The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 07, 2010
Filed:
May. 15, 2008
Eric W. Miller, Issaquah, WA (US);
Eric W. Miller, Issaquah, WA (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Techniques for notifying customers when an outage of an eCommerce system has been resolved are disclosed. An e-commerce on-line platform detects the functional outage of a transaction entity when customers are trying to access an associated service from the transaction entity. Consequently, customers are routed to an outage web page, where customers are requested to provide contact information. When the functional outage is resolved, customers are notified using the contact information. Contact information may be the e-mail address or the phone number of the customer. A contact list is formed and a batch of notification requests is sent by an eCommerce on-line platform through an alerting vendor for notifying customers when a functional outage has been resolved. Notification requests may be partitioned into a plurality of batches so that customers are alerted in waves for controlling traffic on the associated transaction entity.