The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 07, 2010
Filed:
Oct. 14, 2005
Andre Denis Vanier, Palo Alto, CA (US);
Dinoo Jal Vanier, San Diego, CA (US);
Michael W. Slemmer, Oakland, CA (US);
Faisal N. Jawdat, Pittsburgh, PA (US);
Andre Denis Vanier, Palo Alto, CA (US);
Dinoo Jal Vanier, San Diego, CA (US);
Michael W. Slemmer, Oakland, CA (US);
Faisal N. Jawdat, Pittsburgh, PA (US);
Other;
Abstract
A method of operating a telephony system. The method includes connecting a call from a caller to a call processing entity, receiving voice information from the caller during a time period associated with the call, and processing the voice information to provide one or more elements of waveform characteristics associated with the voice information using a first computer process. The method also includes associating the one or more elements associated with the voice information to one or more categories of human entities using a second computer process and identifying the one or more categories of the human entities to predict an actual entity of the caller using a third computer process. In an embodiment, the actual entity of the caller is a gender of the caller. The method further includes determining one or more messages associated with the identified one or more categories and providing the one or more messages to the caller.