The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 24, 2010
Filed:
Sep. 30, 2004
David F. Bantz, Portland, ME (US);
Sara H. Basson, White Plains, NY (US);
Dimitri Kanevsky, Ossining, NY (US);
Dennis G. Shea, Ridgefield, CT (US);
Frances W. West, Newton, MA (US);
David F. Bantz, Portland, ME (US);
Sara H. Basson, White Plains, NY (US);
Dimitri Kanevsky, Ossining, NY (US);
Dennis G. Shea, Ridgefield, CT (US);
Frances W. West, Newton, MA (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Disclosed is a method, system and computer program for handing over a communication from a first party to a second party. The method comprises the steps of analyzing an audio communication with said first party for quality; and transcribing to text said audio communication with either a speech recognition function or a shadow or a human transcription service, based on said analyzing. The method comprises the further steps of editing the transcribed text; aligning said text with visual information viewed during said audio communication; and sending said transcribed text along with said visual information to said second party. The preferred embodiment of the invention provides a tool that can be used to great effect in the 'Call Handover' scenario.