The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 24, 2010
Filed:
Jul. 27, 2005
Ronald W. Fraser, Lake Orion, MI (US);
Dwayne A. Crocker, Lake Orion, MI (US);
Sethu K. Madhavan, Canton, MI (US);
David A. Adams, Troy, MI (US);
Ronald W. Fraser, Lake Orion, MI (US);
Dwayne A. Crocker, Lake Orion, MI (US);
Sethu K. Madhavan, Canton, MI (US);
David A. Adams, Troy, MI (US);
General Motors LLC, Detroit, MI (US);
Abstract
The invention provides a method of transitioning between voice and data communications with a mobile vehicle. A switch-to-voice command signal is sent from a call center modem pool to the mobile vehicle, and a vehicle switch-to-voice acknowledgement signal is received at the call center. A call from the call center modem pool is switched to a call center advisor in response to the vehicle switch-to-voice acknowledgement signal.