The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 03, 2010
Filed:
May. 27, 2008
Allen K. Prescott, Seattle, WA (US);
Shanti P. Punukollu, Redmond, WA (US);
Su Chin Chang, Woodinville, WA (US);
Ted E. Dinklocker, Sammamish, WA (US);
Komal Kashiramka, Redmond, WA (US);
Allen K. Prescott, Seattle, WA (US);
Shanti P. Punukollu, Redmond, WA (US);
Su Chin Chang, Woodinville, WA (US);
Ted E. Dinklocker, Sammamish, WA (US);
Komal Kashiramka, Redmond, WA (US);
Microsoft Corporation, Redmond, WA (US);
Abstract
User input defines transmission filter rules to be met when sending an error report to a support provider. User input also defines collection filter rules to be met when including failure data within an error report. Error reports corresponding to crash failures at clients are filtered with the transmission filter rules to determine which of the error reports to send to the support provider, and each error report to be sent to the support provider is further filtered to remove any failure data that fails to satisfy the collection filter rules. Each error report that satisfies the transmission filter rules, along with the failure data satisfying the collection filter rules, is sent to the support provider for analysis. Standard and or custom failure responses corresponding to the failures at the clients may be retrieved and sent to the clients in accordance with the collection filter rules.