The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 03, 2010
Filed:
Jan. 16, 2004
Karen A. Anders, Georgetown, TX (US);
Pamela A. Bermender, Leander, TX (US);
Phong Anh Pham, Austin, TX (US);
Karen A. Anders, Georgetown, TX (US);
Pamela A. Bermender, Leander, TX (US);
Phong Anh Pham, Austin, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Modern enterprises, particularly technology companies, often provide benefits that are sold or given to their customers or partners. For example, an enterprise's customers, or selected subsets of customers, may be entitled to receive product upgrades, product updates or product support. The types and levels of service to which a particular customer is entitled may vary across services and customers. A mechanism is provided to determine, in response to a request for a service, often, but not necessarily, to be delivered electronically, if the requesting recipient is entitled to the service. In determining if the recipient is entitled to the service, an administrator-configurable set of profile attributes values associated with a package of services containing the requested service is compared with corresponding values for said recipient.