The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 03, 2010
Filed:
Jul. 29, 1999
Timothy M. Young, Collegeville, PA (US);
Steven J. Capriotti, Collegeville, PA (US);
Steven Luzeski, Collegeville, PA (US);
Barbara E. Osder, Glenside, PA (US);
Timothy M. Young, Collegeville, PA (US);
Steven J. Capriotti, Collegeville, PA (US);
Steven Luzeski, Collegeville, PA (US);
Barbara E. Osder, Glenside, PA (US);
Unisys Corporation, Blue Bell, PA (US);
Abstract
A telephony-based messaging system application is built for use by a particular customer. The application is stored on a computer readable medium and includes a set of modules, where each module comprises call flows, code and a Customization List. The Customization List includes one or more tables each having a list of names and a modifiable list of corresponding DTMF signal identifiers. With this architecture, the particular customer is permitted to change the mapping between caller-entered DTMF signals and the corresponding actions taken by the messaging system by modifying the list of DTMF signal identifiers, i.e., without modifying the call flows or code.