The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 27, 2010
Filed:
Jun. 09, 2006
Kathryn Allyn Bassin, Harpursville, NY (US);
Wanli Min, Mount Kisco, NY (US);
Bonnie Kathryn Ray, Nyack, NY (US);
Padmanabhan Santhanam, Yorktown Heights, NY (US);
Kathryn Allyn Bassin, Harpursville, NY (US);
Wanli Min, Mount Kisco, NY (US);
Bonnie Kathryn Ray, Nyack, NY (US);
Padmanabhan Santhanam, Yorktown Heights, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method and system estimates future software support requirements based on statistical models of previous observations of support requests, either for the same product or for a different product having features previously identified as correlated with features of a new product. The estimates include an estimated volume of support requests and an estimated type of support requests. The estimated types include the activity occurring at the time of the failure, an identifier as to whether a defect in the software was previously known, and the like. The estimates are used to estimate and allocate support resources prior to support requests being received, and prior to a software product being released.