The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 13, 2010
Filed:
Mar. 31, 2005
David Norman Findley, St. Louis, MO (US);
Karthik Kannan, Maryville, IL (US);
Srinivas Cherukuri, St. Louis, MO (US);
Robert Meyer, Ballwin, MO (US);
Amy Hicks, Belleville, IL (US);
Benjamin E. Droney, St. Ann, MO (US);
Ying MA, Hoffman Estates, IL (US);
David Norman Findley, St. Louis, MO (US);
Karthik Kannan, Maryville, IL (US);
Srinivas Cherukuri, St. Louis, MO (US);
Robert Meyer, Ballwin, MO (US);
Amy Hicks, Belleville, IL (US);
Benjamin E. Droney, St. Ann, MO (US);
Ying Ma, Hoffman Estates, IL (US);
AT&T Intellectual Property I, L.P., Reno, NV (US);
Abstract
A system and method for processing e-mail is provided wherein an e-mail is received from an originator or a customer, a routing destination is determined and responses to the e-mail are retrieved from a library based on the selected routing destination. Customer data is then accessed and the responses are filtered based on customer information that is extrinsic to the e-mail. An agent can select a response from the list of filtered responses and the selected response can be sent to the originator.