The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 06, 2010
Filed:
Jan. 21, 2009
Christopher H. Claudatos, San Jose, CA (US);
William D. Andruss, Minneapolis, MN (US);
Bruce D. Leetch, Mason, OH (US);
Jeffrey K. Porter, Springboro, OH (US);
Christopher H. Claudatos, San Jose, CA (US);
William D. Andruss, Minneapolis, MN (US);
Bruce D. Leetch, Mason, OH (US);
Jeffrey K. Porter, Springboro, OH (US);
EMC Corporation, Hopkinton, MA (US);
Abstract
A method, article of manufacture, and apparatus for managing a lifecycle of an auditory communication is disclosed. In an embodiment, this comprises receiving an auditory communication with associated data representing identified keywords in the communication and call transport information. A data for a disposition of the communication is determined from a portion of the identified keywords, a portion of the call transport information, or a portion of the policies invoked. The communication is associated with the date(s).