The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 29, 2010
Filed:
Aug. 23, 2004
Romelia H. Flores, Keller, TX (US);
Jason A. Salcido, Flower Mound, TX (US);
Romelia H. Flores, Keller, TX (US);
Jason A. Salcido, Flower Mound, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for handling contact center requests can include the step of identifying a contact center request and a resource type to handle the request, where a resource of the resource type can be selected from a multitude of contact center resources. The contact center resources can include at least one enterprise resource and at least one provider resource. The request can be handled using the selected resource.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile