The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 15, 2010
Filed:
Jul. 13, 2004
David J. Kuether, Brea, CA (US);
Philip I. Siegel, Fountain Valley, CA (US);
James D. Allen, Westlake Village, CA (US);
David J. Kuether, Brea, CA (US);
Philip I. Siegel, Fountain Valley, CA (US);
James D. Allen, Westlake Village, CA (US);
The DIRECTV Group, Inc., El Segundo, CA (US);
Abstract
An IRD is provided with expanded self-test capabilities, both hardware and software, that will provide standardized and more precise diagnostics. The IRD runs a sequence of tests to determine the fitness of the IRD and the health of the ODU. As the tests are completed, the results are displayed on-screen and written to a report. If a test fails, the appropriate remedial action such as 'reset to factory default settings', 'service call' or “replace IRD, access card, modem, ODU” is also written to the report. The IRD appends the test report to a header message and forwards it to the service provider. The satellite service provider archives the report, modifies the header message to provide customer contact information and the responsible dealer, and forwards the file to the service dealer. To improve service and accountability, the dealer may send an acknowledgement back to the service provider and customer.