The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 15, 2010
Filed:
Feb. 28, 2007
Applicants:
Henrl Han Van Riel, Nashua, NH (US);
Scott Crenshaw, Dunstable, MA (US);
Inventors:
Henrl Han Van Riel, Nashua, NH (US);
Scott Crenshaw, Dunstable, MA (US);
Assignee:
Red Hat, Inc., Raleigh, NC (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 11/00 (2006.01);
U.S. Cl.
CPC ...
Abstract
Embodiments relate generally to a method of providing a support subscription service. The method includes monitoring at least one a client virtual machine and a respective physical machine supporting the client virtual machine at a site of a customer and detecting an error occurring in at least one of the client virtual machine and the respective physical machine. The method also includes determining a type of error that is occurring and creating a trouble ticket for a vendor associated with the type of error.