The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 15, 2010
Filed:
May. 14, 2008
Mark A. Brodie, Briarcliff, NY (US);
Ryan K. Gunderson, Arvada, CO (US);
Jonathan Lenchner, North Salem, NY (US);
Gopal S. Pingali, Mohegan Lake, NY (US);
Mark A. Brodie, Briarcliff, NY (US);
Ryan K. Gunderson, Arvada, CO (US);
Jonathan Lenchner, North Salem, NY (US);
Gopal S. Pingali, Mohegan Lake, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Xml pages are obtained from knowledge bases that contain step by step instructions. The xml pages are presented as 'active content,' by which we mean a series of prompted questions and answers. A user's interactions with the active content is recorded so that the results may be copied to the user's clipboard for automatic transfer to a problem management/ticketing system. Active content that contains embedded questions asked of the user may be used to infer answers to some of the questions from a search query, and, thus, alleviate the need for the user to answer them.