The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 08, 2010
Filed:
May. 02, 2007
Jason Allen Sabin, Pleasant Grove, UT (US);
Vernon Roger Holm, Sandy, UT (US);
Carolyn B. Mcclain, Springville, UT (US);
Jason Allen Sabin, Pleasant Grove, UT (US);
Vernon Roger Holm, Sandy, UT (US);
Carolyn B. McClain, Springville, UT (US);
Novell, Inc., Provo, UT (US);
Abstract
In various embodiments, techniques for secure problem resolution associated with complex data response networks are provided. Error messages associated with an executing problem service are trapped and hidden from a principal. The error messages are associated with a randomly generated incident identifier. The incident identifier is supplied to the principal. The principal gains access to the error messages when the principal successfully authenticates for access and supplies the incident identifier.