The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 08, 2010
Filed:
Jan. 18, 2007
Applicants:
Ching-hua Chen-ritzo, Mahopac, NY (US);
Daniel Connors, Pleasant Valley, NY (US);
Laura Wynter, Chappaqua, NY (US);
Inventors:
Ching-Hua Chen-Ritzo, Mahopac, NY (US);
Daniel Connors, Pleasant Valley, NY (US);
Laura Wynter, Chappaqua, NY (US);
Assignee:
International Business Machines Corporation, Armonk, NY (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 17/30 (2006.01);
U.S. Cl.
CPC ...
Abstract
A method (and system) for contact center management contract evaluation including determining a potential profitability/risk for contact center management based upon a proposed contract term between one of a client and a service provider, and a service provider and a vendor.