The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 08, 2010
Filed:
Nov. 21, 2003
Vanadis M. Crawford, Raleigh, NC (US);
Angela C. Pitts, Burlington, NC (US);
Rosalind Toy Allen Radcliffe, Durham, NC (US);
Leah Ann Seifert, Holly Springs, NC (US);
Vanadis M. Crawford, Raleigh, NC (US);
Angela C. Pitts, Burlington, NC (US);
Rosalind Toy Allen Radcliffe, Durham, NC (US);
Leah Ann Seifert, Holly Springs, NC (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A common metrics manager analyzes customer feedback responses, and assigns a weighted priority to each feedback response. The weighted priority corresponds to a particular feedback response's impact on business goals, such as customer satisfaction. The common metrics manager uses weighted priority feedback responses to generate and rank a set of common metrics. The common metrics manager uses the common metrics to generate phase goals for each phase of a product's lifecycle. The number of phase goals for each product phase corresponds to the ranking of each particular common metric. Once a product ships to a customer which is developed using the common metrics, the customer sends feedback responses to the common metrics manager which the common metrics manager uses to generate new common metrics for use with a new product lifecycle.