The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 25, 2010
Filed:
Jun. 27, 2005
Ryan J. Bush, Belmont, CA (US);
Bertrand A. Damiba, San Francisco, CA (US);
Anthony Rajakumar, Foster City, CA (US);
Ryan J. Bush, Belmont, CA (US);
Bertrand A. Damiba, San Francisco, CA (US);
Anthony Rajakumar, Foster City, CA (US);
Bevocal LLC, Sunnyvale, CA (US);
Abstract
An automated method for determining user satisfaction with a call comprising (1) maintaining a count of the number of times a user was asked for input during the call (the 'actual count'), (2) maintaining a count of the number of times a user should have been asked for input based on the dialog path the user traversed (the 'ideal count'), and (3) associating no difference between the actual count and the ideal count with maximum user satisfaction and associating increasing differences between the counts with decreasing user satisfaction. In one embodiment, if the difference between the actual count and ideal count reaches a certain threshold, the call system changes the interaction with the user.