The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 18, 2010
Filed:
Oct. 20, 2005
Nigel L. Jones, Eastleigh, GB;
Bernard Zdzislaw Kufluk, Southampton, GB;
Philip Noel, North Baddesley, GB;
David Robnett Vyvyan, Southampton, GB;
Nigel L. Jones, Eastleigh, GB;
Bernard Zdzislaw Kufluk, Southampton, GB;
Philip Noel, North Baddesley, GB;
David Robnett Vyvyan, Southampton, GB;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method and system for managing channels in a voice response system is provided. The method comprises periodically monitoring utilization of a system resource and determining a number, N, of voice channels required to be quiesced based on the utilization level of the system resource. This number is compared with the number of channels currently quiescing, Q, and the number of quiescing channels is adjusted accordingly. A quiescing channel is disabled when it becomes inactive.