The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 11, 2010
Filed:
May. 15, 2007
Brett A. Coley, Wake Forest, NC (US);
Niraj P. Joshi, Cary, NC (US);
Kenneth J. Parzygnat, Apex, NC (US);
Wayne B. Riley, Cary, NC (US);
Brett A. Coley, Wake Forest, NC (US);
Niraj P. Joshi, Cary, NC (US);
Kenneth J. Parzygnat, Apex, NC (US);
Wayne B. Riley, Cary, NC (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method and system are disclosed for reporting incidents occurring during operation of a distributed computing environment including a multitude of hardware and software resources. The method comprises the steps of whenever a defined incident occurs, generating a respective one incident report; and keeping with each incident report, selected information relating to the incident. Preferably, this information that is kept with the incident report identifies (i) selected resources associated with the defined incident, and status of said selected resources at the time of the defined incident, (ii) dependencies among said selected resources at the time of the defined incident, and (iii) service level agreements and operating level agreements impacted by the defined incident.