The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 27, 2010
Filed:
Dec. 13, 2004
Shmuel Shaffer, Palo Alto, CA (US);
Labhesh Patel, Mountain View, CA (US);
Joseph F. Khouri, San Jose, CA (US);
Gebran G. Chahrouri, Menlo Park, CA (US);
Shmuel Shaffer, Palo Alto, CA (US);
Labhesh Patel, Mountain View, CA (US);
Joseph F. Khouri, San Jose, CA (US);
Gebran G. Chahrouri, Menlo Park, CA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
A method for communicating with an automatic call distributor system agent includes communicating through a communications link with a first agent of a plurality of agents associated with an automatic call distributor (ACD) system. The plurality of agents are able to receive user calls distributed by the ACD system. The user calls comprise requests for service. The method includes receiving an audible state command from the first agent through the communications link and changing the state of the first agent with respect to the ACD system in response to the audible state command.