The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 27, 2010
Filed:
Mar. 09, 2007
Brett J. Gavagni, Coconut Creek, FL (US);
Baiju D. Mandalia, Boca Raton, FL (US);
Victor S. Moore, Lake City, FL (US);
Wendi L. Nusbickel, Boca Raton, FL (US);
Brett J. Gavagni, Coconut Creek, FL (US);
Baiju D. Mandalia, Boca Raton, FL (US);
Victor S. Moore, Lake City, FL (US);
Wendi L. Nusbickel, Boca Raton, FL (US);
International Business Machines Corproation, Armonk, NY (US);
Abstract
The present invention discloses a contact center system based upon open standards. The contact center system can include at least one agent node, a portal server, and an application server. An agent node can include a standard HTTP browser that communicates over a standard Internet Protocol network using standard protocols. The portal server can be configured to communicate with an agent node via an agent portal, which can consist of multiple agent portlets to present information. The application server can be configured to execute contact center applications that can collect and distribute information via the agent portlets and transfer calls to agents.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile