The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 06, 2010
Filed:
Aug. 13, 2007
Anthony Johnson, Murfreesboro, TN (US);
Tuan Ta, Nolensville, TN (US);
Anthony Johnson, Murfreesboro, TN (US);
Tuan Ta, Nolensville, TN (US);
Other;
Abstract
A technical support process is provided for multiple electrical power monitoring systems, each of which has multiple types of devices coupled to a common server through a network. A technical support group is provided at one or more locations remote from the power monitoring systems and associated with the manufacturer of at least certain of the devices in the power monitoring systems. The owners of the power monitoring systems and the common servers are provided with access to the remote technical support group so that the owners can request technical support from that group to solve a reported problems with the power monitoring systems. When an owner of one of the power monitoring systems requests technical support from the remote group, that owner is provided with a portable storage medium. The common server for the power monitoring system for which technical support was requested is then virtualized, the resulting virtualized server is loaded onto the portable storage medium, and that storage medium is delivered to the remote technical support group. The remote group uses the virtualized server to analyze the owner's actual server and arrive at a solution to the reported problem.