The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 30, 2010
Filed:
Oct. 26, 2005
Roger Aboujaoude, Ocean Township, NJ (US);
Hossein Eslambolchi, Los Altos Hills, CA (US);
Ming-chin LU, Holmdel, NJ (US);
John Mccanuel, Bailey, CO (US);
Jamie Montero, Tinton Falls, NJ (US);
Sorabh Saxena, Hoboken, NJ (US);
Roger Aboujaoude, Ocean Township, NJ (US);
Hossein Eslambolchi, Los Altos Hills, CA (US);
Ming-Chin Lu, Holmdel, NJ (US);
John McCanuel, Bailey, CO (US);
Jamie Montero, Tinton Falls, NJ (US);
Sorabh Saxena, Hoboken, NJ (US);
AT&T Intellectual Property II, L.P., Reno, NV (US);
Abstract
A method and system of managing work flow in provisioning service orders is provided, particularly telecommunications service delivery orders, where each service order may include of tasks from different worklists from different sources. The method includes merging the worklists and prioritizing tasks in accordance with work-when-ready work flow. The merged worklist provides an end-to-end view on a graphical user interface of all tasks pending to provision each service order. A change of status of a task results in automatically updating both the native and merged worklists. When a task is completed on the native system, the task is automatically deleted from both worklists. Selected search criteria and sorting fields may be used to narrow the displayed results. New tasks created by exceptions are inserted appropriately into the active worklist. The method eliminates the need for a user to log onto different systems to manually prioritize tasks.