The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 23, 2010
Filed:
Mar. 07, 2007
Yanxin Emily Wang, Sammamish, WA (US);
Yanxin Emily Wang, Sammamish, WA (US);
The Boeing Company, Chicago, IL (US);
Abstract
Methods and systems for a computer-implemented method for managing service requests from a customer by a business entity are provided. The method includes generating a project folder relating to a first service request received from the customer by a first user, searching a plurality of information sources using keywords relating to the customer request, storing working documents responsive to the search request in the project folder that is accessible by at least one of the first user and a second user, and organizing the project folder in a database with meta data to describe the task content such that at least one of the first user and the second user can later locate the working documents during a subsequent search for a second service request similar to the first service request using the project folder such that an amount of time to answer the similar service request is facilitated being reduced.