The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 23, 2010
Filed:
Apr. 14, 2003
Dean Collins, Manchester, CT (US);
Kathleen D'auria, Manchester, CT (US);
Raul Matamoros, Simsbury, CT (US);
Dean Collins, Manchester, CT (US);
Kathleen D'Auria, Manchester, CT (US);
Raul Matamoros, Simsbury, CT (US);
Travelers Property Casualty Corp., Hartford, CT (US);
Abstract
The present invention relates particularly to a method and system for integrating an interactive voice response (IVR) environment into an existing host processing system to provide automated telephone responses to callers to the host system. The integrated IVR environment is highly scaleable with hardware and software open to the host system for in-house modification and/or addition of components and applications to accommodate additional and/or modified host business logic, host applications, and other host requirements. The integrated IVR environment also alleviates the high cost often associated with the purchase, installation, and maintenance of the IVR functionality for a host processing system.