The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 16, 2010
Filed:
Sep. 30, 2004
Benjamin Elliott Canning, Seattle, WA (US);
Christopher Cameron White, Seattle, WA (US);
Aaron Everett Erlandson, Redmond, WA (US);
Thomas Scott Coon, Kirkland, WA (US);
Eric Levine, Seattle, WA (US);
Steven Miles Greenberg, Seattle, WA (US);
Benjamin Elliott Canning, Seattle, WA (US);
Christopher Cameron White, Seattle, WA (US);
Aaron Everett Erlandson, Redmond, WA (US);
Thomas Scott Coon, Kirkland, WA (US);
Eric LeVine, Seattle, WA (US);
Steven Miles Greenberg, Seattle, WA (US);
Microsoft Corporation, Redmond, WA (US);
Abstract
A method and apparatus are provided for providing custom product support for a computer program based on levels of execution instability. The execution of a software program is monitored over a period of time to determine the execution stability of the program. Based upon the monitoring and upon one or more threshold levels of instability, the execution stability of the program is categorized. Based upon the categorization, custom program support may be provided for a user of the computer system executing the program. For instance, based on the categorization free or reduced fee product support may be provided.