The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 16, 2010
Filed:
Aug. 24, 2007
Christine E. Vadai, Kirkland, WA (US);
Kevin R. Mcdowell, Monroe, WA (US);
Mark D. Huentelman, Bellevue, WA (US);
Robert N. Ashby, Renton, WA (US);
Christine E. Vadai, Kirkland, WA (US);
Kevin R. McDowell, Monroe, WA (US);
Mark D. Huentelman, Bellevue, WA (US);
Robert N. Ashby, Renton, WA (US);
Microsoft Corporation, Redmond, WA (US);
Abstract
A method and system for generating a help file based on failed user queries. A help file generation system collects failed user queries from user computer systems. The generation system assists a developer in identifying failed user queries that are related to a topic. The generation system then updates the entry in the help file for that topic based on the identified user queries. When a help system subsequently uses that help file, it checks the updated entry when searching for a match and will likely find a match to a relevant topic for a user query that previously failed.