The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 23, 2010
Filed:
Mar. 03, 2005
Steve Nelson, San Jose, CA (US);
Chia-hsin LI, San Jose, CA (US);
Victor Ivashin, Danville, CA (US);
Steve Nelson, San Jose, CA (US);
Chia-Hsin Li, San Jose, CA (US);
Victor Ivashin, Danville, CA (US);
Seiko Epson Corporation, Tokyo, JP;
Abstract
A method and system for providing technical support for networked devices includes a first client component on a networked device having a conferencing application to enable communication exchange with a second client component. A server component is configured to distribute video and audio data streams to the first client component and the second client component in a conference session. A conference channel communication connection is established over which the video and audio data streams are carried between the first client component, the server component, and the second client component, and a back-channel communication connection is established for transmission of diagnostic and status information. A service call is managed by a service center dispatcher, who connects a technician client and a networked device client in a multi-party conference hosted on one of a plurality of load balanced servers.