The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 26, 2010
Filed:
Jun. 26, 2008
Alexander Abrashkevich, Toronto, CA;
Dmitri Abrashkevich, Toronto, CA;
John H. Bailey, Durham, NC (US);
Sean Chen, Fremont, CA (US);
James B. Cottingham, Fuquay-Varina, NC (US);
Michael Peter Etgen, Cary, NC (US);
Vijaya Ratnala, Austin, TX (US);
Frederick O. G. Van Veen, Richmond Hill, CA;
Michael Laverne Wamboldt, Garner, NC (US);
Mark Francis Wilding, Barrie, CA;
Alexander Abrashkevich, Toronto, CA;
Dmitri Abrashkevich, Toronto, CA;
John H. Bailey, Durham, NC (US);
Sean Chen, Fremont, CA (US);
James B. Cottingham, Fuquay-Varina, NC (US);
Michael Peter Etgen, Cary, NC (US);
Vijaya Ratnala, Austin, TX (US);
Frederick O. G. van Veen, Richmond Hill, CA;
Michael LaVerne Wamboldt, Garner, NC (US);
Mark Francis Wilding, Barrie, CA;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Disclosed is a data processing system for facilitating problem resolution. The data processing system-implemented system includes a configuring module for configuring a system pathway that leads to a solution, and an associating module for associating a usage indicator with the symptom pathway, the usage indicator indicating a frequency in which the symptom pathway was previously implemented for successfully resolving previously experienced problems.