The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 26, 2010
Filed:
May. 25, 2007
Syed Zaeem Hosain, San Jose, CA (US);
Robert Fultz, Boulder Creek, CA (US);
Kirk Brezee, Richmond, CA (US);
Byung Hoon Sim, Santa Clara, CA (US);
Lotus Lin Weygandt, Los Gatos, CA (US);
Dae Seong Kim, Campbell, CA (US);
Syed Zaeem Hosain, San Jose, CA (US);
Robert Fultz, Boulder Creek, CA (US);
Kirk Brezee, Richmond, CA (US);
Byung Hoon Sim, Santa Clara, CA (US);
Lotus Lin Weygandt, Los Gatos, CA (US);
Dae Seong Kim, Campbell, CA (US);
Aeris Communications, Inc., San Jose, CA (US);
Abstract
A system, method, and apparatus method for receiving one or more communications from a remote terminal, transmitted via a telephone exchange, the communications comprising telemetry data and voice data; selecting a call center from a plurality of call centers to receive a communication from the remote terminal, wherein selecting the call center is based at least in part on the telemetry data; sending a message from the service provider to the call center over a side-channel, the message comprising at least a portion of the telemetry data, and further comprising a request for a communication path to one of a plurality of operator stations connected with the call center; and sending the voice data to the one operator station over a public switched telephone network (PSTN) connection via the communication path requested.