The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 26, 2010
Filed:
Apr. 06, 2006
Labhesh Patel, San Francisco, CA (US);
Sanjeev Kumar, San Francisco, CA (US);
Ashish S. Chirputkar, Fremont, CA (US);
Christopher E. Pearce, Dallas, TX (US);
Labhesh Patel, San Francisco, CA (US);
Sanjeev Kumar, San Francisco, CA (US);
Ashish S. Chirputkar, Fremont, CA (US);
Christopher E. Pearce, Dallas, TX (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
A method and system is described to provide data to an Interactive Voice Response (IVR) System. The method may comprise accessing an image communicated from a voice-communication device and communicating the image to an optical character recognition (OCR) module. Thereafter, data extracted from the image by the OCR module may be accessed and communicated for use in one or more IVR processes. The extracted data may be communicated to the device and confirmation that the extracted data corresponds to data in the image may be monitored. For example, the method may discover capabilities of the device to identify different communication options to communicate the image from the device. The options may be communicated to the device for presentation to a user. Upon receiving an indication of an option selected by the user, the IVR system may be configured to allow receipt of the image via the user selected option.