The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 12, 2010
Filed:
Mar. 17, 2006
Stefania Castellani, Meylan, FR;
Nicola Cancedda, Grenoble, FR;
Maria Antonietta Grasso, Grenoble, FR;
Jacki O'neill, Hebden Bridge, GB;
Stefania Castellani, Meylan, FR;
Nicola Cancedda, Grenoble, FR;
Maria Antonietta Grasso, Grenoble, FR;
Jacki O'Neill, Hebden Bridge, GB;
Xerox Corporation, Norwalk, CT (US);
Abstract
A method for assisting a user to connect a problem with a device, such as a printer includes extracting, from records comprising user actions on the device, string of user actions on the device. The string of user action is compared with at least one predetermined sequence of user actions for correction of predefined problem with the device. Based on the comparison, an evaluation is made as to whether at least one prior user has attempted the predetermined sequence and, if so, a procedure is implemented to avoid a user repeating the prior attempt.