The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 24, 2009
Filed:
Jan. 16, 2007
Aaron R. Birnbaum, Brier, WA (US);
Richard L. Wright, Iii, Redmond, WA (US);
Paul A. Just, Sammamish, WA (US);
Jared W. Wilson, Redmond, WA (US);
Aaron R. Birnbaum, Brier, WA (US);
Richard L. Wright, III, Redmond, WA (US);
Paul A. Just, Sammamish, WA (US);
Jared W. Wilson, Redmond, WA (US);
Microsoft Corporation, Redmond, WA (US);
Abstract
Automated client recovery and service ticketing may be provided. Client computers in a lab environment that become disconnected from a client management system may be recovered using an automated client recovery. Computers in a computer lab may be monitored to determine if a computer becomes disconnected from the client management system. If a computer is unresponsive with the client management system, an automated client recovery and service ticketing script is implemented to recover the unresponsive computer. If solutions within in the automated client recovery and service ticketing script do not recover the unresponsive computer, a service call request is automatically generated for the computer for subsequent examination by a lab engineer.