The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 17, 2009
Filed:
May. 12, 2004
Theodore B. Pasquale, Austin, TX (US);
Benjamin A. Knott, Round Rock, TX (US);
Kurt M. Joseph, Austin, TX (US);
Robert R. Bushey, Cedar Park, TX (US);
Theodore B. Pasquale, Austin, TX (US);
Benjamin A. Knott, Round Rock, TX (US);
Kurt M. Joseph, Austin, TX (US);
Robert R. Bushey, Cedar Park, TX (US);
AT&T Intellectual I, L.P., Reno, NV (US);
Abstract
A system, method and software are described for facilitating transitions between speech-enabled applications employing action-object matrices. In an exemplary embodiment, an automatic call router determines a service agent destination by identifying an action-object combination included in a user utterance. In addition to forwarding the user to the service agent destination, the automatic call router sends one or more aspects of the user utterance to the service agent for use therewith. The service agent may then use aspects of the forwarded information to request further information from the user or to begin performance of a user desired transaction.