The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 03, 2009
Filed:
Dec. 13, 2005
Prashant Kumar Singhai, Bangalore, IN;
Satyesh Singh, Bangalore, IN;
Prashant Kumar Singhai, Bangalore, IN;
Satyesh Singh, Bangalore, IN;
SAP AG, Walldorf, DE;
Abstract
A processing system allows for the monitoring of user requests such that a response may be provided within a defined maximum processing time (MPT). The user request relating to issues or concerns with a product or application/usage of the product is received through an input portal, such as a web site. The user request is assigned a response time, typically based on the type of request, where the response time indicates a preferred guideline for how quickly an assistant should provide a response. Once the request has been assigned to an assistant, a notification is generated to inform the assistant about the user request and the corresponding deadline for response. At a pre-determined time prior to the expiration of the response time, it is determined if the response has been provided. If the response has not been provided, a reminder is generated to inform the assistant of the pending deadline.